CDNetworks are committed to protecting your personal information. This Privacy Policy relates to our collection, use, disclosure, transfer and storing of your personal information when accessing our online services. It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

Our Privacy Notice Summary below is designed to inform you about the information we collect, how we use this information, the security we use, any sharing of your information and our customers rights in relation to this personal information.

Personal data we collect

We collect personal information from you, for the following purposes:

  • To access certain areas or services of this Website, or so that we can send you information that you request regarding our products and services, you may be asked to provide personal information (such as your name, telephone number, mailing address, and email address). This information is normally used to communicate with you, respond to your requests, for the purposes for which you submitted the information, or to improve our products and services.
  • We may, from time to time, contact you to notify you of a particular offering that may be of interest to you. If you do not wish to receive information about our products and services, please let us know by contacting us.
  • We may record telephone conversations to offer you additional security, resolve complaints and improve service standards;
  • We may record through CCTV footage to offer you additional security, resolve complaints and improve service standards;

How we use your personal data

The personal information we collect is for specified purposes and services we provide to you including:

  • to provide our services, activities or online content and information about them;
  • to deal with your requests and enquiries, including where we have a commercial relationship in place;
  • to support the growth and sustainability of our business;
  • when assessing how to improve the services we provide to you;
  • When we decide how best for us to communicate with you;

We use your personal information for the purpose it was collected. We do not use your personal information for any different purpose other than for what it was obtained for without notifying you and seeking your permission first.

Sharing your personal data

We will only share your information with CDNetworks authorised third parties for specific purposes related to the services we are offering you such as through our account management database. We do not allow third parties to use your personal information for any other purposes.

We may have to share your personal data as required with regulatory authorities or with law enforcement agencies.

We may use other companies and individuals to work on our behalf or to review information in order to help us to make decisions for the benefit of CDNetworks and its customers.

This may include statistical analyse, market research, IT processing, insurance providers, and credit agencies.

We have contracts in place with all third parties to whom we give your information for these purposes of handling your data in accordance with the upcoming GDPR and the Data Protection Act 2018.

To deliver products and services to you, it is sometimes necessary for us to transfer your personal information to places outside the European Economic Area, where it may be stored and processed.  If this happens, we will ensure that the transfer will be compliant with information protection law and all personal information will be secure. By submitting your personal information to us you agree to the transfer, storing or use of your information outside the EEA in the manner described above.

Keeping your personal data secure

We employ physical, technical and administrative safeguards to protect the confidentiality and security of your personal information. We use industry standard procedures to protect your information from loss, misuse or unauthorised access.

Appropriate technical and organisational measures are taken to protect your data.  However, CDNetworks cannot guarantee that its security measures will be sufficient, will not be breached, and that your information will not be disclosed or otherwise accessed in an unauthorized manner.

In the event of any unauthorised access of your information CDNetworks will respond in line with the GDPR data breach requirements as detailed in the regulation and CDNetworks data breach response plan

Data accuracy and your privacy rights

We require our customers information to be accurate and kept up to date. Inaccurate personal data will be amended or deleted without delay where we are put on notice of the updated information.

Our customers, as the data subjects also have the right to rectify or have their personal data updated and we will make these changes without delay on request.

Our customers, as data subjects have the right to be kept informed of how we collect and process your data which we endeavour to do through this privacy notice summary and our online privacy notice.

Our customers, as data subjects also have the right to request:

  • Know about how we protect your personal information, (as set out in this notice);
  • Unsubscribe from our newsletter, marketing or any other services where we rely on your consent for holding your personal information. We will ensure you are unsubscribed as soon as possible;
  • Ask us to restrict our use of your personal information and to object to your personal information being processed;
  • Ask us to stop using your personal information in certain ways (as set out in the notice);
  • Ask us to delete your personal information. Unless we have reasonable grounds to refuse to delete your personal information, we will securely delete the personal information in question within one month. The personal information may continue to exist in certain backup, but we will take steps to ensure that it will not be accessible; and
  • Request access to the personal information that we hold about you.

We will endeavour to comply with such requests as soon as possible but, in any event, we will comply within one month of receipt (unless a longer period of time to respond is reasonable by virtue of the complexity or number of your requests).

Please see below details of how to contact us in order to exercise any of your rights outlined above.

You have the right to lodge a complaint with the relevant supervisory authority.  Within the UK the supervisory authority is the Information Commissioners Office (ICO).  They can be contacted at:

Online - or by calling their helpline on 0303 123 1113.

Updates to our privacy notice and statement

We may update our Privacy Notice from time to time. If we modify our Privacy Notice, we will post the revised version in the below listed online location, and with an updated revision date.

If we make any material changes to our Privacy policy, we may also by other means of the changes taking effect, such as by phone, post or posting a notification on our website.

This privacy notice was last updated in July 2018.

How to contact us

If you have any questions, concerns or suggestions related to our Privacy Notice Summary above or online Privacy Notice, you can contact us using the below details or alternatively you can refer to the more detailed information on each of the above headings which is available in our online Privacy Notice at the below location.

85 Gresham St, London EC2V 7NQ

Tel: +44 203 657 2727